Two on-premise solutions, Dameware Mini Remote Control, and Dameware Remote Support, along with a SaaS Solution, Dameware Remote Everywhere.
SolarWinds Dameware EDITOR’S CHOICE Solid set of 3 tools that offer multi-platform support for remote sessions with multi-factor authentication, AD management, and help desk integration.Here are the best alternatives for TeamViewer: NOTE: If you have installed TeamViewer on a Mac you will also need to grant TeamViewer appropriate access so the IT Help Desk can see your screen to assist.Īfter installation, wait a moment as the software populates a Unique ID number and pass-number and then advise the IT Help Desk staff member of these.TeamViewer is a favorite in administrator and helpdesk circles and holds quite a decent share of the RAT (remote access terminal) market.ĭespite TeamViewer being a popular tool, it doesn’t mean it should be your only option. Please click this link to download TeamViewer: TeamViewer will uninstall itself once the device is restarted. This includes but is not limited to group policies, administrator rights, software installations, and default file locations.
The IT Help Desk will respect local settings and will not change system defaults. Explicit permission must be sought and obtained from the user before a remote connection is established and the user can terminate the connection at any time. TeamViewer provides remote access to any Windows/Mac laptop/desktop with a current internet connection. It allows them to see the local computer, which in turn improves resolution times and collection of information if needing to assign an issue to second level. The UniSA IT Help Desk uses TeamViewer remote access software to assist in providing support to customers. What software does the IT Help Desk use to access my desktop? Installation & initial access of Webex servicesįorwarding & Do Not Disturb & Single Number Shared Mailbox/Calendar & Distribution Lists Email, Shared Mailboxes & Distribution Lists
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